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Concierge Support Service
Concierge Support Benefits
Our highly trained support team is available day and night to assist you with any issues that may arise. Call immediately or schedule an appointment for a time that works best for you.
Make sure your system is up to date and performing well. We include an annual tune-up with all of our packages that ensure your system is running smoothly as it should be.
We design systems with remote access in mind. This allows us to make changes or diagnose issues within your system from our end, without the need to make an appointment for us to come out in person.
24/7 Support
Premium & Prime Tier Only
Our highly trained support team is available day and night to assist you with any issues that may arise. Call immediately or schedule an appointment for a time that works best for you.
Priority Response
Premium & Prime Tier Only
If you experience any issues with your devices or system, our guaranteed response times give you the peace of mind that our technicians will be on-site in as little as one day.
Remote Troubleshooting
We design systems with remote access in mind. This allows us to make changes or diagnose issues within your system from our end, without the need to make an appointment for us to come out in person.
Discounted Rates
Included with our concierge support are discounted rates for in-home support, as well as discounted hardware upgrades and second properties.
Extended Warranties
Ensure your devices are protected for years to come. At ProTech we offer hassle-free extended warranties for easy replacements of any devices necessary.
Proactive Monitoring
Premium & Prime Tier Only
We will proactively monitor your system, troubleshooting potential issues before they arise.
Non-Subscribers
Standard
$69
PER MONTH
Premium
$89
PER MONTH
Prime
BEST VALUE
$99
PER MONTH
Support Channels
Text
Phone Call
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As Scheduled
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Contact Availability
24-Hour Support
9am - 5pm
9am - 5pm
Daily Support
Monday - Friday
Monday - Friday
8AM - 8PM
Remote Troubleshooting
Unlimited Troubleshooting
$79 per hour
8AM - 8PM
Extended After-Hours On-Site Support
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Proactive Monitoring & Support
Proactive Monitoring
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On-Site Support
Availability within a day
Based on Availability
W/in 7 days
Discounted Price per hour
(Prices May Vary)
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Discounted Call Out Fee
(Prices May Vary)
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W/in 4 days
Emergency Software Updates
Availability within a day
Based on Availability
W/in 3 days
W/in 2 days
Free Service Warranty
12-Month Duration
3 months
6 months
Up to $1000
Up to $500
8 months
Loyalty Discounts on Upgrades
Labor Discount (% may vary)
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Non-Subscribers
Standard
$69
PER MONTH
Premium
$89
PER MONTH
Prime
$99
PER MONTH
Non-Subscribers
COST PER SUPPORT
Email & scheduled phone support
Contact Availability:
9am - 5pm, Monday - Friday
Remote Troublshooting: $79 per hour
Reactive Support
In-home Support:
Timeframes based on availability
Emergency Software Upgrades:
Based on availability
3-Month Free Service Warranty Up to $500
On-site Support:
$150 per hour + $79 call-out fee
No loyalty discounts
Standard
$69
PER MONTH
Email & phone support
Contact Availability:
9am - 5pm, Monday - Friday
Free Remote Troubleshooting During Business Hours
Reactive Support
Guaranteed On-Site Support within:
7 days
Emergency Software Updates within:
3 days
6-Month Free Service Warranty Up to $500
Discounted On-Site Support:
$125 per hour + $49 call-out fee
5% labor discount on Upgrades
Premium
$89
PER MONTH
Email, text & phone support
Contact Availability:
8am - 8pm - 7 days a week
Unlimited Remote Troubleshooting
Proactive Monitoring & Support
Guaranteed On-Site Support within:
4 days
Emergency Software Updates within:
2 days
8-Month Free Service Warranty Up to $500
Discounted On-Site Support:
$125 per hour + $0 call-out fee
8% labor discount on Upgrades
Prime
BEST VALUE
$99
PER MONTH
Email, text & phone support
Contact Availability:
24/7 support
Unlimited Remote Troubleshooting &
Extended After Hours On-Site support
Proactive Monitoring & Support
Emergency Guarenteed On-Site Support within: 1 day
Emergency Software Updates within:
1 day
12-Month Free Service Warranty Up to $500
Discounted On-Site Support:
$125 per hour + $0 call-out fee
10% labor discount on Upgrades